Privacy Policy

01Who we are

This website is operated by Wimbledon Solicitors, a firm of solicitors authorised and regulated by the Solicitors Regulation Authority under SRA No. 490744. We are the data controller responsible for your personal information.

Our registered office is at 191 Merton Road, South Wimbledon, London SW19 1EE. We operate from 191 Merton Road, South Wimbledon, London SW19 1EE (head office) and 271 Balham High Road, Tooting Bec, London SW17 7BD (branch).

If you have any questions about this policy or about how we use your information, please contact our data protection lead at mail@wimbledonsolicitors.net or on 020 8543 3302.

02The information we collect

Depending on how you deal with us, we may collect:

• Identity and contact details: your name, postal address, telephone number, email address, date of birth, and nationality.
• Details about your matter: your immigration history, family circumstances, financial information, and any documents you send us so we can advise you.
• Special category and sensitive data: because we work in immigration, family, and child law, we often need to process sensitive information such as health, racial or ethnic origin, religious beliefs, sexual orientation, biometric details, and information about criminal allegations or proceedings. We only collect this where it's necessary for your matter.
• Callback and enquiry data: when you complete our callback form we collect your name, phone number, email address, the branch you choose, the service area you need help with, your preferred time to be called, your preferred language, and anything you write in the message box.
• Identity verification data: proof of identity and address, which we're required to check before acting for you.
• Technical data: your IP address, browser type, and the pages you view, collected through cookies. See our Cookie Policy for detail.

03How we collect it

We collect most information directly from you, when you fill in a form, call us, email us, or meet us in person. We may also receive information from third parties connected to your matter, such as the Home Office, courts and tribunals, other solicitors, interpreters, or medical professionals. Some technical data is collected automatically through cookies when you use the website.

04How we use your information, and our lawful basis

Under UK data protection law we must have a lawful basis for using your personal information. We rely on the following:

• To respond to a callback request or enquiry. Our legitimate interest in answering people who contact us, and taking steps at your request before entering a contract.
• To provide legal advice and run your matter. Performance of our contract with you. For special category data, we rely on the condition that processing is necessary for legal claims and, where relevant, reasons of substantial public interest.
• To verify your identity and meet anti-money-laundering duties. Compliance with a legal obligation.
• To meet our regulatory and professional obligations to the SRA, the courts, and other bodies. Compliance with a legal obligation.
• To keep you updated about your matter. Performance of our contract with you.
• To send you marketing, where we do so at all. Your consent, which you can withdraw at any time.

05Who we share it with

We treat your information as confidential and only share it where necessary. Depending on your matter this may include:

• Barristers, experts, and interpreters instructed to help with your case
• The Home Office, UK Visas and Immigration, courts, and tribunals
• Other professionals such as accountants, medical advisers, or other solicitors involved in your matter
• Our regulators and auditors, including the SRA
• Trusted IT, case management, and identity-verification providers who act for us under contract and only on our instructions
• Any party we're required to share with by law or court order

06Sending information outside the UK

Sometimes we need to send information abroad, for example to an overseas authority, embassy, or document service as part of an immigration or legalisation matter. Where we transfer your data outside the UK we make sure an appropriate safeguard is in place, such as an adequacy decision or standard contractual clauses, unless the transfer is necessary for your matter or required by law.

07How long we keep it

We keep your file for as long as we act for you and then for a set period after your matter closes, in line with SRA requirements and the terms of our professional indemnity insurance. As a general guide we retain most files for at least six years, and longer for wills, matters involving children, and certain immigration and property records.

If you contact us through the callback form but don't go on to instruct us, we keep your enquiry for 12 months and then delete it.

08Your rights

Under UK data protection law you have the right to:

• Be told how your information is used (this policy)
• Ask for a copy of the information we hold about you
• Have inaccurate information corrected
• Ask us to delete information where there's no good reason for us to keep it
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask us to transfer your information to another organisation
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us using the details below. We'll respond within one month. There's normally no charge, though we may ask you to confirm your identity first. Some rights are limited where we're required to keep information to meet a legal or regulatory duty.

09Cookies

Our website uses cookies to help it work properly and to understand how visitors use it. You can control cookies through your browser settings. Full detail is in our Cookie Policy.

10How we keep it safe

We take the security of your information seriously. We use appropriate technical and organisational measures to protect it against loss, misuse, and unauthorised access, and we train our staff in confidentiality and data protection. Where we use outside providers, we put contracts in place that require them to protect your data to the same standard.

11Complaints

If you're unhappy with how we've handled your personal information, please contact our data protection lead first so we can put things right. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.

12Changes to this policy

We may update this policy from time to time. When we do, we'll change the "last updated" date at the top of the page. Please check back occasionally so you're aware of how we're protecting your information.

13Contact us

For any question about this policy or your personal information:

• Email: mail@wimbledonsolicitors.net
• Phone: 020 8543 3302
• Post: Wimbledon Solicitors, 191 Merton Road, South Wimbledon, London SW19 1EE